 | Terms And Conditions |  |
About Us British Online Supermarket are completely dedicated to your total satisfaction. If you have any suggestions or comments please email us using the link on the store page or call us on the phone number provided. Alternatively you could write us at the address below.
Our Contact details:
British Online Supermarket
PO Box 407
Folkestone
Kent
United Kingdom
CT18 7GL
Phone: +44 (0) 845 3243838 |
Making A Purchase Please read this carefully. By submitting an order on this web site you are agreeing to the terms that appear below which will apply to any purchase made on this web site.
Just browse our store, and add any items that you wish to buy into the shopping basket. After you have finished your selection, click on 'Checkout' and you will be asked for a few details that we need to be able to complete the order.
Product descriptions and pictures should only be used as a guide. The product pictures are for illustration purposes only. We regularly check to insure the pictures on our website are accurate, but due to the manufacturer changes etc., the products you receive may vary from the picture on our website. We will always send you the latest products that are available from our suppliers.
As we purchase a lot of our products to order. It is therefore not possible for us to indicate stock levels on our website. If you would like to check the availability of a product, then please contact us before placing an order.
British Online Supermarket cannot guarantee the supply of product.
We do not substitute any out of stock products for alternative items. If you would like substitutions to be made, then please contact us and let us know at the time of placing your order.
All the product weights listed on our site are approximate content weights & are there for a guide only. These weights do not include the contents packaging weight & any additional packaging weight that may be required. These weights are subject to change at any time, as we are always checking and updating product weights. Our couriers also calculate the volumetric weight of parcels, so large light weight items can incur additional postage costs.
For usage instructions and safety guidelines always read the product label. If you are unsure about any product, then please contact the manufacture before purchasing.
We always carefully select all our products to ensure the longest possible best before date. However, please be advised that some of the cakes that are available on our website are only deemed to be fresh for 2 weeks and will need to be consumed shortly after delivery.
We accept credit card payment. If you are shopping from outside the UK your credit card company will convert the transaction to your own currency.
We accept Visa and MasterCard via our secure payment processor. (Sagepay.com)
When confirmation of order is received, this is to indicate that we have received your order. It does not indicate that a contract exists between us. We will indicate acceptance of your order, and hence a contract between us, when we send you an invoice. We have included this term to protect us in the case that a mistake has been made in pricing, we have inadvertently under-priced goods, or we are no longer able to supply a particular product for some reason. In the case of a change of price, we will always contact you first to ensure that the price is acceptable.
You can pay for your order using your credit card via our secure payment processor Sagepay.com or via PayPal. Just follow the simple instructions on our website. If a refund is due, it will be made in full if you paid via credit card. PayPal refunds will be made for the full amount less the charges made by PayPal, to us, when we first received the payment.
At our sole discretion we may change any part of this site. It is your responsibility to check if any alterations have occurred and any further orders placed by you, will constitute your acceptance of these terms. |
Shipping And Handling At British Online Supermarket we have years of experience in shipping food products around the world. Depending on the country that you order from, you will see that you have a choice of courier to deliver your order. It is your responsibility to check that all the items you order are legal to import in the country that they are being sent. Some countries may require you to hold an import license to import certain products. It is your responsibility to obtain any necessary license before placing an order with us. We cannot be held responsible for any customs seizures/confiscation. You will be liable for any customs charges and import duty charged. In the event of customs seizure, no refunds will be available. British Online Supermarket will accept no responsibility or cost whatsoever if delivery of any product is delayed as a result of anything out of our control; i.e. Customs delay, courier error, act of god, flood, fire, war, industrial action etc. Due to all our orders containing food products that cannot be put back into stock; we will not be able to provide a refund if an order is returned to us by customs. British Online Supermarket is bound by the terms set by the couriers we use and by placing an order we us you agree theses terms also.
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| Delivery Schedule Orders will be processed within 5-10 business days; however this may be extended if any of the items you order are out of stock. Orders for larger quantities (10+) of the same item may also be subject to a delay while the stock is obtained from our suppliers. British Online Supermarket will not be held responsible for any delays caused by the courier. Our couriers cannot deliver to PO Box address or deliver parcels to neighbours or near by addresses, as all deliveries will need to be signed for by the recipient. We will always include a paper invoice with the order (in the box), unless a requested to not include this invoice is made at the time of placing the order. |
| Back Orders As the majority of our products are food items, we do not offer a back order service. To ensure orders are processed quickly, if any of your items are not in stock, we will send out the remaining items. We will not charge for/refund the cost of any items that we do not send. If you would prefer for us to contact you if any items are missing, then please email us and let us know at the same time your order is placed. Please be sure to quote your order number in the email. |
| Tax Charges Customs can often charge duty on imports into certain countries. We have no control over this and cannot be held responsible for any import taxes/duties that may be charged. You will be liable for any charges incurred due to import taxes. |
| Credit Card Security Only recognized credit and debit cards are accepted as payment. Online payments are made through SagePay who are level 1 PCI DSS compliant and are an active member of the PCI SSC (Security Standards Council). British Online Supermarket will never know or hold any of our customers credit/debit card details. |
| Guarantee All our deliveries are insured by our couriers. In the unfortunate event of your order getting partly or fully damaged, all claims should be emailed to us, with the full details, within 14 days of the receipt of your order. All of our couriers have a time limit in which to submit a claim for damaged goods. |
| Reaching Us If you need to reach us, please send an email using our contact us page, alternatively, you can call on 0845 3243838 (International +44 845 3243838) or write to us at British Online Supermarket, PO Box 407, Folkestone, Kent, United Kingdom. CT18 7GL |
Privacy Policy British Online Supermarket does not disclose buyers' information to third parties other than when order details are processed as part of the order fulfilment. In this case, the third party will not disclose any of the details to any other third party.
Cookies are used on this shopping site to keep track of the contents of your shopping cart, to store delivery addresses if the address book is used and to store your details if you select the 'Remember Me' Option.Data collected by this site is used to:
a. Take and fulfill customer orders
b. Administer and enhance the site and service
c. Issue a unique identifier (e.g. customer login)
d. Monitor customer account status beyond that required for individual purchases
e. Only disclose information to third-parties for goods delivery purposes
Although we endeavour to take every reasonable precaution to protect your data, transmission of data over the internet is not completely secure. We cannot guarantee the security of data transmitted to our site, and any transmission is at your own risk. Once we have received your data we will use strict procedures and security features to try and prevent unauthorised access. |
Returns Policy If you make a mistake whilst ordering we will be unable to offer a refund on any returns or postage. If the mistake is ours, then we will refund, resend or replace the items concerned. If your parcel is returned to us with an attempted delivery, or due to you providing incorrect address details, we will have to re-charge you the shipping costs to re-ship your order. If you decide to not have your order re-shipped then we cannot refund the cost of the good purchsed. This is due to the items being perishable and it is not possible for us to take them back into stock and sell them again.
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